Most orders are shipped within 1 to 2 business days through UPS (UPS.com).

UPS delivers from Monday through Friday 8:00 a.m. to 6:00 p.m. (Saturday delivery upon request with additional fees only).

Hawaii residents: United States Postal Service delivery only (USPS.com).

Delivery dates vary due to carrier shipping practices, delivery location and the items you order.

Products may be delivered in separate packages.

UPS C.O.D packages have an additional charge of $8.50.

In observance of Holidays, BPI and UPS will not be delivering orders on:

• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas
• New Years Day

Return Policy

Products may be returned within 30 days of receipt for credit or exchange and may be subject to a $15.00 restocking fee.

Custom and specialty items are non-refundable. Please contact us at 1-800-339-9386 for further information.

Items returned for CREDIT must be in original saleable condition with all original packaging.

Any wrong, missing, or damaged item must be reported to RMA department (see below) within one week of delivery.

RMA number must be displayed clearly on the outside of the package.

The Customer is responsible for all charges incurred in returning the merchandise. Return shipping and handling charges are non-refundable.

For your protection it is recommended that the returned package(s) are insured and that a tracking reference and proof of delivery is obtainable for the shipment.

All sales are final after 30 days from invoice date.

RMA Procedure

Customers must request an RMA number prior to returning any merchandise to BPI. RMA numbers are requested via telephone to: 1-800-339-9686 (requesting RMA dept.). An RMA form will be sent via (1) email or (2) fax and is valid for 10 days from date of issuance. RMA number will be issued within two business days - if no further information is required; otherwise we may need to contact you for additional data before issuing RMA number. The RMA number is deemed effective for only 10 working days including the day of issue.

1. Call us to request an RMA form at 1-800-339-9686 x 107

2. Fill out the RMA request form completely

3. Fax the completed form to BPI at (619)-286-0265 Attn: Accounts Receivable, with a copy of your invoice or packing slip. Please mark items being returned.

4. Include a copy of the original RMA request, with a description of reason for return inside the shipment, and ship to:
BPI - RMA Department
4693 Mission Gorge Place
San Diego, CA. 92120

For more information

If you have any other questions, concerns or comments about our shipping, returns or RMA policies, please feel free to call us toll free at 1-800-339-9686 or email our webmaster.